CHEDILA

Your Organic Package

Thoughtfully prepared, carefully dispatched, and delivered with attention at every stage of your CHEDILA experience.

At CHEDILA, we believe your delivery experience should feel as considered as the products inside your order. This policy explains how orders are processed, shipped, tracked, and delivered.

Our Delivery Process

How Shipping Works

CHEDILA works with a carefully selected group of trusted suppliers to bring you our range of products. Depending on the items purchased, your order may be dispatched directly from different supplier locations.

Couriers are selected according to reliability, delivery coverage, and cost within each region.

Preparation

Processing Time

Orders are typically processed within 1–3 business days before dispatch.

Processing time is separate from the estimated delivery time. Business days generally exclude weekends and public holidays.

During promotional events, holidays, or periods of high demand, processing may take slightly longer than usual.

Worldwide Delivery

Shipping Rates & Estimated Delivery Times

Shipping rates are based on your delivery destination. The applicable shipping charge will be displayed during checkout before payment.

Multiple Deliveries

Separate Packages

Products supplied from different locations may be dispatched separately. You may therefore receive more than one shipping confirmation, tracking number, or package.

One package may arrive before another. Receiving part of your order does not necessarily mean that another item is missing.

Before You Order

Delivery Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please check your name, street address, apartment or unit number, city, postcode, country, email address, and telephone number before submitting your order.

Contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

International Orders

Customs, Duties & Taxes

International shipments may be subject to import duties, customs fees, or taxes imposed by the destination country.

These charges are the customer’s responsibility and are not included in the product price or shipping rate unless clearly stated during checkout.

Customs procedures may delay international shipments. CHEDILA does not control customs charges or customs processing times.

Follow Your Order

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where tracking is available.

Tracking information may take up to 48 hours to update after the courier receives the package.

Orders sent in separate packages may have different tracking numbers.

Your Preferences

Delivery Instructions

Delivery instructions may be entered during checkout where this option is available.

We will pass the instructions provided with your order to the courier where possible. However, delivery instructions cannot be guaranteed because they remain subject to the courier’s policies and delivery procedures.

Support

Delayed Deliveries

If your order has not arrived within the estimated delivery period, please check your tracking information and confirm that the delivery address provided with your order is correct.

You may then contact us at contact@chedila.com . Please include your order number so we can follow up with the relevant supplier or courier.

Order Assistance

Lost, Missing, or Damaged Packages

If tracking shows that your package has been delivered but you cannot find it, please check around the delivery location and ask members of your household, neighbours, building reception, or the local courier.

If your package appears to be lost, missing, or damaged during delivery, contact us as soon as possible.

Please provide your order number and available tracking information. For damaged deliveries, photographs of the packaging and products may help us review the issue with the supplier or courier.

CHEDILA Customer Care

Questions About Your Delivery?

Our customer care team is available to assist with shipping, tracking, delivery status, and order-related questions.