Refund policy

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Our Commitment to Health, Beauty, and Hygiene

At CHEDILA, we value your health and beauty above all — which is why hygiene is at the heart of how we handle returns.

All Sales Final

Because our products are personal care items intended for direct use on the skin, they cannot be returned once delivered, for hygiene and safety reasons. We do not accept returns, refunds, or exchanges once an order has been fulfilled and delivered.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you received the wrong item, please contact us at contact@chedila.com within 48 hours of delivery with photos of the issue. We will review these cases individually and arrange a replacement or refund at our discretion.

Order Cancellations

If you need to cancel or change an order, contact us at contact@chedila.com as soon as possible. We can only accommodate changes before the order has been fulfilled.

Contact

Questions about this policy: contact@chedila.com